From voice mail to live answering to faxing services, a call center can provide many benefits to businesses. Since they work for many companies at once, their prices are much lower than hiring one or two individuals to be available on the phones at your company. Those who answer the phones are trained to take messages and are given enough information to answer common questions that callers ask about your company.
What Are Your Call Center Options?
Interactive centers offer 24/7 support through automated interactive systems. These systems provide interactive voice response to answer customers’ questions about order processing and tracking as well as recording new lead information. It saves companies money since it eliminates the need to staff the phones after closing and the need to train staff to answer the phones. It also keeps the company from having to buy expensive equipment.
Through computer-telephony integration, messages can be taken and information can be given through web-enabled technology like online chat. Whether your customers prefer to chat with an instant messenger type of program or talk with a representative over the Internet, you can find both options for an e-commerce website. When customers receive immediate help without having to leave their computer screen, they are often more likely to purchase the product.
A virtual call center eliminates the need for a large office space. Representatives can work from several small offices or from their own homes. Companies can still produce and offer a superior product without the overhead of a large building, electricity expenses, and costly equipment.
If your company sells products or services, a telemarking option may be the best for you. These centers combine their personnel with processes and technology to solicit new and repeat business for your company. The program is fully automated and the software is designed to field many interactions throughout the day. The system operates 24 hours a day, 7 days a week, all 365 days during the year. They manage both inbound calls from customers and outbound calls to new or previous customers. Save time by having someone else make calls and help you grow your business to the next level!
Advantages and Disadvantages
A call center provides professional service for a fraction of the cost since they are answering phones for several different companies at the same time. To hire a full-time employee to answer phones for your company alone would cost much more!
You’ll also save company money since you don’t have to purchase expensive phone or messaging equipment. Outsourcing your communication ensures that your customers have access to the latest technology and professional service around the clock!
Now, while the personnel at a call center may be professional and polite, they will not know the ins and outs of your particular company. They will be trained to answer common questions asked by many potential customers, but they will often have to pass messages along to you if they don’t have all the information to answer the question.
Overall, the new technology and professional service provided by these centers is a great option for businesses that want their customers to have access to someone 24/7!